Política de reembolso

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being refunded.
Custom/Bespoke Clothing or Art (Paid for Via Deposit, Booking, Remaining and/or Full Balance Products)
Gift Cards

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be accepted for Return.
Any item that is returned more than 30 days after delivery will be down to our discretion to refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at saintsoftheundead@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  This includes Promotion Events like Black Friday.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at saintsoftheundead@gmail.com and we will advise you on where to send your item.

Custom Clothing
Once your ideas and design is confirmed via one of our online channels you will be required to pay a £50 Minimum Payment to secure the booking.  This can only be refunded in full if you cancel the services before any work has started.  Once work has been completed, you will then be required to pay the remaining balance and the goods will be shipped to your required address.  If you do not pay the remaining balance, you will not be able to claim any refund for the original payment as the services have been rendered. 
If you cancel the services before any work has started but we have purchased goods for your piece then any costs will be reclaimed from your original payment and any remaining amount (if any) will then be refunded to you.  Invoices can be sent as evidence at your request.

To return your product, you should email saintsoftheundead@gmail.com for more info.

You will be responsible for paying for your own shipping costs for returning your item. Our shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.  If you do not use this type of service and the item is not received by us, you will not be able to claim a refund.

Returns Address - 

5 Moorhen Close, Stockton-on-Tees, TS20 2FS, UK