Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being refunded.
Custom/Bespoke Clothing or Art (Paid for Via Deposit, Booking, Remaining and/or Full Balance Products)
Gift Cards

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be accepted for Return.
Any item that is returned more than 30 days after delivery will be down to our discretion to refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at saintsoftheundead@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  This includes Promotion Events like Black Friday.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at saintsoftheundead@gmail.com and we will advise you on where to send your item.

Custom Clothing
Once your ideas and design is confirmed via one of our online channels you will be required to pay a £50 Minimum Payment to secure the booking.  This is a NON REFUNDABLE Booking Fee.  Once work has been completed, you will then be required to pay the remaining balance and the goods will be shipped to your required address.  If you do not pay the remaining balance, you will not be able to claim any refund for the original payment as the services have been rendered.

If you have paid for a Fastrack Slot, 10% of this will be NON REFUNDABLE if you cancel before any work has taken place.

Shipping
To return your product, you should email saintsoftheundead@gmail.com for more info.

You will be responsible for paying for your own shipping costs for returning your item. Our shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.  If you do not use this type of service and the item is not received by us, you will not be able to claim a refund.

Returns Address - 

5 Moorhen Close, Stockton-on-Tees, TS20 2FS, UK

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EU WITHDRAWAL

How to start a request: https://shopify.com/3479208003/account

RIGHT OF WITHDRAWAL FOR EU CONSUMERS

If you are a consumer residing within the European Union, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement. You can do this quickly and electronically by using the floating 'Withdrawal Contract' button on our website or visit the 'EU Withdraw from Contract here' section found in our website footer or order confirmations, which does not require you to log into an account. Alternatively, you may contact us via our standard channels.  

Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return Logistics & Costs
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. 

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.